Our mission is to deliver your order straight to your doorstep in quick, reasonable and honest time. Whilst we aim for 10-14 day delivery on all products, it is possible that as a small business delivery can take longer. Please contact us if you have any questions about delivery times!

We deliver our products everywhere and anywhere, all year round!

We offer FREE worldwide shipping on all of our products.

We have a large variety of warehouses that store our vast range of products. Our products are shipped out of different warehouses dependant on which product you are ordering!

Once you have decided on which product you would like to purchase from us, we offer a variety of payment methods.

Available currently: Apple pay, Google pay, Shop pay, debit/credit card, PayPal

Refund & Returns Policy

Last Updated: 20 July 2026

At NexaLens, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Returns

If you wish to return your order, you must contact us within 14 days of receiving your item by emailing support@nexalens.co.uk.

To be eligible for a return, your item must:

• 
  Be in unused, unworn and resalable condition.
  
• 
  Be returned in its original packaging with all accessories, manuals and included items.
  
• 
  Be free from scratches, damage, marks or signs of misuse.
  
• 
  Be securely packaged to prevent damage during return shipping.
  

Returns that do not meet these conditions may be refused or, where permitted by law, may receive a reduced refund to reflect any loss in value.

Faulty or Damaged Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include:

• 
  Your order number
  
• 
  A description of the issue
  
• 
  Clear photographs or videos showing the problem
  

Once reviewed, we will provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.

Change of Mind

If you change your mind after receiving your order, you may request a return within 14 days, provided the product meets the return conditions above.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges (if applicable) are non-refundable.

Items Not Eligible for Return

Returns may not be accepted if:

• 
  The item has been used beyond what is reasonably necessary to inspect it.
  
• 
  The product has been damaged after delivery through misuse or accidental damage.
  
• 
  Accessories, packaging or included items are missing.
  
• 
  The return request is made outside the applicable return period.
  

This does not affect your statutory consumer rights.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

Orders may be cancelled before they have been processed for dispatch.

If your order has already been processed or shipped, it will need to follow the returns procedure outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NexaLens Support

📧 support@nexalens.co.uk